Terms & Conditions

Last updated: July 18, 2026

These Terms & Conditions govern access to and use of the LIORÉ website and purchases made through it.

By placing an order, you agree to these Terms, the relevant product information, the information presented during checkout, and the policies incorporated by reference.

These Terms should be read together with our:

Nothing in these Terms excludes, restricts, or replaces any mandatory consumer rights available under applicable law.

If you do not agree to these Terms, you should discontinue your use of the website.

Business and Website Operator

The LIORÉ website is owned and operated by LIORÉ HAJI, a Norwegian sole proprietorship trading under the LIORÉ brand.

Legal business name: LIORÉ HAJI
Brand name: LIORÉ
Business type: Sole proprietorship
Organisation number: 935 459 060
Registered address: Greåkerveien 142A, 1718 Greåker, Norway
Email: support@lioreglow.com

Further business and legal information is available in our Legal Notice.

Eligibility

To place an order, you must have the legal capacity to enter into a binding purchase agreement.

If you are under the age of legal majority in your country, you may only make a purchase with the involvement and permission of a parent or legal guardian.

By placing an order, you confirm that the information you provide is accurate, complete, and current.

Use of the Website

You must use the LIORÉ website lawfully, responsibly, and respectfully.

You may not:

Violate applicable laws, regulations, or third-party rights
Use the website for fraud, abuse, deception, or harmful activity
Submit false, misleading, or unauthorised information
Attempt to gain unauthorised access to accounts, systems, networks, or personal data
Interfere with the website’s security, availability, performance, or operation
Upload or transmit malware, viruses, spam, or other harmful material
Use unauthorised automated systems to scrape, copy, monitor, or extract website content
Attempt to bypass website security or access restrictions
Commercially exploit LIORÉ content, branding, or intellectual property without permission
Use the LIORÉ name or branding in a way that may cause confusion or damage

We may reasonably restrict or suspend access where necessary to protect customers, systems, website security, business operations, or legal rights.

The Purchase Agreement

The purchase agreement consists of:

These Terms & Conditions
Information provided on the relevant product page
Information presented during checkout
The order information submitted by you
Any additional terms expressly agreed in writing

The purchase agreement normally becomes binding when you submit your order.

An agreement may not be binding where it contains an obvious writing, pricing, or technical error that you knew, or reasonably should have known, was an error.

You will receive an electronic order confirmation after placing your order.

Please review the confirmation carefully and report incorrect information as soon as possible.

Products and Availability

We make reasonable efforts to ensure that product information is accurate and current.

This may include information about:

Product descriptions
Images and videos
Ingredients
Instructions and warnings
Sizes and quantities
Prices
Product availability

Occasional errors, omissions, supplier changes, or production updates may occur.

Subject to applicable law, we may:

Correct inaccurate or incomplete information
Correct genuine pricing or technical errors
Update product descriptions or images
Change or improve product packaging
Update ingredients or formulations where appropriate
Limit the quantity available for purchase
Discontinue products
Refuse orders involving suspected fraud or unauthorised activity

If a paid product becomes unavailable, we will notify you and provide an appropriate refund or another solution agreed with you.

Product colours, packaging, textures, finishes, and appearance may vary slightly because of:

Lighting
Screen settings
Production variations
Supplier updates
Product improvements

Any material difference or non-conformity will be handled in accordance with applicable consumer law.

Product Information and Safe Use

Results from beauty and personal-care products may vary between individuals.

Information provided on the website is intended for general informational purposes and does not replace professional medical advice, diagnosis, or treatment.

Before using a product, you should:

Read the complete product description
Review the ingredient list
Follow the instructions and warnings
Perform a patch test where recommended
Stop using the product if irritation or another adverse reaction occurs

If you:

Have allergies or sensitive skin
Have a medical condition
Are pregnant or breastfeeding
Use medication
Are uncertain whether a product is suitable for you

you should consult an appropriately qualified healthcare professional before use.

LIORÉ does not exclude liability that cannot legally be excluded.

Subject to applicable law, LIORÉ is not responsible for harm caused by:

Misuse of a product
Failure to follow instructions or warnings
Use outside the product’s intended purpose
Continued use after irritation or an adverse reaction occurs

Orders

You are responsible for checking the following information before completing an order:

Products selected
Product quantities and variations
Contact information
Billing information
Delivery address
Payment information
Shipping method

Please review your order carefully before completing the purchase.

Subject to applicable law, we may refuse, limit, or cancel an order because of:

Suspected fraud or unauthorised activity
Failed or unauthorised payment
An obvious pricing or technical error
Product unavailability
Misuse of a promotion or discount
Incorrect or incomplete customer information
A violation of these Terms
An inability to deliver to the selected destination
Unusually large quantities suggesting unauthorised resale

If we cancel an order after receiving payment, the amount due will be refunded to the original payment method.

Order Changes and Cancellations

We cannot guarantee that an order can be changed or cancelled after processing or fulfilment has begun.

A change or cancellation may no longer be possible after:

The order has entered fulfilment
A shipping label has been created
The order has been packed
The order has been handed to the carrier
The shipment is already in transit

If the order has already been dispatched, you may need to wait for delivery and then follow the applicable return process.

This does not limit any statutory right of withdrawal available to you.

Prices, Taxes, and Charges

Product prices may change before an order is placed.

A later price change will not normally affect an accepted order, except where:

There is an obvious pricing error
Applicable law permits the change
An adjustment has been expressly agreed with you

Before payment, checkout will display the amounts collected by LIORÉ, including:

Product prices
Applicable taxes collected by us
Shipping charges
Applied discounts
Other charges collected by us

Depending on the destination, order value, and fulfilment arrangement, an order may also be subject to:

Customs duties
Import VAT
Import taxes
Customs-clearance charges
Carrier-handling fees
Other charges not collected during checkout

Further information is available in our Shipping & Delivery Policy.

Payment

Full payment is normally required before an order is processed and dispatched.

Available payment methods will be displayed during checkout.

By submitting payment information, you confirm that:

You are authorised to use the selected payment method
The information provided is accurate
Sufficient funds or credit are available
The transaction is not fraudulent or unauthorised

Complete payment-card details are processed by trusted third-party payment providers and are not normally received or stored by LIORÉ.

Payment providers may conduct:

Payment-authorisation checks
Identity-verification checks
Security checks
Fraud-prevention checks

These checks are carried out under the payment provider’s own terms, privacy practices, and legal obligations.

Promotions and Discount Codes

LIORÉ may occasionally offer:

Discount codes
Promotional campaigns
Free-shipping offers
Gifts with purchase
Influencer or affiliate codes
Limited-time offers

Promotions may be subject to conditions such as:

Expiration dates
Minimum purchase values
Product exclusions
Regional restrictions
Customer restrictions
Usage limits
Limited availability

Unless otherwise stated, discount codes cannot be:

Exchanged for cash
Applied after an order has been completed
Combined with other promotions
Used more than the permitted number of times
Resold, duplicated, or distributed without authorisation

We may reject or cancel promotion use where there is clear evidence of:

Fraud
Misuse
Unauthorised distribution
Manipulation
A genuine technical error

Promotion conditions do not reduce or remove mandatory consumer rights.

Shipping and Delivery

Processing and delivery estimates are provided as guidance unless a specific delivery date has been expressly agreed.

You are responsible for providing complete and accurate delivery information.

Unless you independently select and arrange a carrier that was not offered by LIORÉ, the risk of loss or damage generally remains with LIORÉ until the goods have been physically delivered to you or to a person designated by you.

Detailed information about:

Shipping destinations
Fulfilment locations
Processing times
Estimated delivery times
Shipping costs
Customs and import charges
Tracking
Delayed deliveries
Missing or damaged packages

is available in our Shipping & Delivery Policy.

Available shipment updates can be viewed through Track Your Order.

Returns, Refunds, and Withdrawal Rights

Consumers in the European Economic Area and the United Kingdom generally have a 14-day right of withdrawal for eligible distance purchases, subject to applicable statutory exceptions.

Separate legal rights may apply where products are:

Damaged
Faulty
Incorrect
Incomplete
Unsafe
Not as described
Otherwise non-conforming

Do not return a product before receiving the correct return instructions and authorised return address.

Complete information about:

Return eligibility
Return deadlines
Product condition
Health and hygiene exceptions
Return costs
Refunds
Replacements
Damaged or faulty products

is available in our Returns & Refunds Policy.

Customer Accounts

Where customer accounts are available, you are responsible for:

Providing accurate account information
Keeping your information updated
Protecting your login details
Restricting unauthorised access to your device
Reporting suspected unauthorised account activity

We may temporarily restrict an account where reasonably necessary to investigate:

Fraud
Security concerns
Misuse
Unauthorised access
A violation of these Terms

You are not responsible for account activity caused by circumstances for which LIORÉ is legally responsible.

Privacy, Cookies, and Preference Controls

Personal data is collected and processed in accordance with our Privacy Policy.

We use cookies and similar technologies to:

Operate and secure the website
Provide shopping-cart and checkout functionality
Maintain customer-account sessions
Remember preferences
Prevent fraud and unauthorised activity
Analyse website performance
Support advertising and marketing where legally permitted

Strictly necessary cookies and similar technologies may be used where they are required to provide essential website functions or services requested by the user.

Optional functional, analytics, advertising, and marketing technologies will only be used where legally permitted and, where required, after valid consent has been provided.

Visiting or using the website does not by itself mean that you have consented to optional cookies.

Where consent is required:

Optional technologies will not be activated before consent
You may accept or reject optional categories
You may change your preferences later
You may withdraw consent at any time
Withdrawing consent will not affect processing that was lawful before withdrawal

You can manage your choices through the Cookie Settings or Cookie Preferences option available on the website.

Full information about cookie categories, purposes, providers, and preference controls is available in our separate Cookie Policy.

Intellectual Property

Unless otherwise stated, website content is owned by or licensed to LIORÉ HAJI.

Protected content may include:

The LIORÉ name and logo
Product and collection names
Text and written content
Product descriptions
Photographs and videos
Graphics and illustrations
Icons
Packaging designs
Advertising materials
Website design and layout
Other visual or digital materials

You may access and use the website for personal and non-commercial purposes.

You may not copy, reproduce, modify, distribute, republish, sell, license, scrape, display, or commercially exploit protected content without prior written permission.

Nothing on the website transfers ownership of LIORÉ branding, trademarks, or intellectual property to you.

Customer Reviews and Submitted Content

Where the website allows you to submit reviews, photographs, comments, or other content, you confirm that:

You created the content or have permission to submit it
The content is accurate and relates to your genuine experience
The content does not violate laws or third-party rights
The content is not fraudulent, abusive, defamatory, discriminatory, or misleading
The content does not contain malware, spam, or unauthorised advertising

You retain ownership of your submitted content.

By submitting content for publication, you grant LIORÉ a non-exclusive, worldwide, royalty-free licence to use, reproduce, display, adapt, and publish the content for operating, promoting, and improving the business, subject to applicable law and our Privacy Policy.

We may remove or decline content that reasonably appears unlawful, fraudulent, irrelevant, abusive, or in violation of these Terms.

Third-Party Services and Links

The website may use or contain links to third-party services, including:

Payment providers
Shipping carriers
Social media platforms
Apps and integrations
Analytics providers
Marketing platforms
External websites

Independent third-party services are governed by their own terms, policies, and privacy practices.

LIORÉ does not control and is not responsible for the independent:

Content
Availability
Security
Policies
Privacy practices

of third-party services.

This does not limit responsibility where a third party acts on LIORÉ’s behalf and applicable law makes LIORÉ responsible.

Website Availability

We aim to keep the website available, secure, and functioning correctly.

However, we cannot guarantee that it will always be:

Available without interruption
Free from technical errors
Compatible with every device or browser
Free from temporary delays
Unaffected by malicious activity or circumstances outside our reasonable control

We may temporarily suspend or restrict access for:

Maintenance
Updates
Security work
Technical improvements
Service-provider interruptions
Other operational reasons

Where reasonably possible, we will take steps to reduce unnecessary disruption.

Events Outside Our Reasonable Control

Performance may be delayed or prevented by circumstances outside our reasonable control, including:

Natural disasters
Extreme weather
War or civil unrest
Government action or restrictions
Labour disputes
Transportation disruptions
Customs delays
Major internet or communication failures
Cyberattacks
Supplier interruptions
Carrier interruptions
Public-health emergencies
Other unforeseen events

We will take reasonable steps to inform affected customers and reduce the impact where possible.

This section does not remove mandatory rights relating to delivery, cancellation, reimbursement, refund, or another legal remedy.

Liability

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.

This includes liability arising under mandatory:

Consumer-protection laws
Product-safety laws
Product-liability laws
Data-protection laws

To the fullest extent permitted by applicable law, LIORÉ is not responsible for indirect or unforeseeable loss caused by:

Product misuse
Failure to follow instructions or warnings
Unauthorised activity outside our reasonable control
Business, commercial, or professional use by a consumer
Independent third-party services outside our control

LIORÉ remains responsible for direct loss caused by a breach of its legal or contractual obligations to the extent required by applicable law.

Suspension or Termination of Access

We may suspend or terminate access to the website where a user:

Seriously or repeatedly violates these Terms
Engages in fraud or unauthorised activity
Attempts to compromise website security
Misuses promotions, customer accounts, or payment systems
Uses the website unlawfully or harmfully

Suspension or termination of website access does not remove rights or obligations relating to orders already placed.

Outstanding returns, refunds, complaints, or statutory rights will continue to be handled in accordance with applicable law.

Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, the provision will be limited or interpreted to the minimum extent necessary.

The remaining provisions will continue to apply where legally permitted.

No Waiver

If LIORÉ does not immediately enforce a provision of these Terms, this does not mean that the provision has been waived.

A waiver will only apply where it has been clearly communicated and will not automatically apply to future circumstances.

Changes to These Terms

We may update these Terms to reflect changes in:

Our business
The website
Our products or services
Our policies
Technology
Security practices
Applicable laws or regulations

The latest version will be published on this page.

Changes will not retroactively reduce rights connected to a completed order, unless:

The change is required by law
The change benefits the customer
The customer has expressly agreed to the change

The date shown at the top indicates when these Terms were last updated.

Governing Law

These Terms and purchases made through the website are governed by Norwegian law.

This choice of law does not deprive a consumer of mandatory protection available under the law of the country where the consumer habitually resides, where applicable.

Disputes may be brought before a court or dispute-resolution body with jurisdiction under applicable rules.

Complaints and Dispute Resolution

Please contact us first so that we have an opportunity to resolve your concern.

If a Norwegian consumer dispute is not resolved, the customer may, where applicable, request mediation through the Norwegian Consumer Authority, Forbrukertilsynet.

A dispute that is not resolved through mediation may, in eligible cases, be referred to the appropriate Norwegian consumer dispute body.

Customers in other countries may have access to an appropriate:

Consumer-protection authority
Alternative dispute-resolution body
Court with jurisdiction

Nothing in this section prevents either party from exercising the right to bring a matter before a competent court.

Contact

Questions about these Terms, an order, or the website can be submitted through our Contact Us form.

You may also email: support@lioreglow.com

Our complete business and legal details are available in our Legal Notice.