Once your order has been successfully placed, you will receive an order confirmation email. If you do not receive it within a few minutes, please check your spam or junk folder before contacting us.

Please check your spam or junk folder first.

If you still cannot find it, contact us through our Contact Us page and we'll be happy to help.

If you need to make changes or cancel your order, please contact us as soon as possible through our Contact Us page.

We will do our best to assist you, but we cannot guarantee changes or cancellations once your order has entered processing or has been shipped.

Please contact us immediately through our Contact Us page.

If your order has not yet been processed, we will do our best to update your shipping information.

Only one discount code can normally be used per order unless otherwise stated.

Orders are typically processed within 2 business days, excluding weekends and public holidays.

Processing times may be slightly longer during busy periods or promotional events.

Estimated delivery time is typically 3–9 business days.

Delivery times may vary depending on your destination, shipping carrier, customs clearance, and local delivery conditions.

Shipping costs are calculated at checkout based on your delivery address and selected shipping method.

Any available free shipping promotions will be displayed on our website or during checkout.

Currently, LIORÉ ships to the United States, the European Union, and the United Kingdom. We hope to expand our shipping destinations in the future as our brand continues to grow.

Yes! Once your order has been shipped, you will receive a shipping confirmation email with tracking information, where available.

Please allow up to 48 hours for tracking updates.

Tracking information may take up to 48 hours to become active after your order has been shipped.

If there has been no update for an extended period, please contact us.

Depending on your country, your order may be subject to customs duties, VAT, import taxes, or carrier handling fees.

Unless these charges are collected during checkout, they may be the customer's responsibility.

Please refer to our Returns & Refunds Policy for complete information regarding returns and refunds.

For hygiene reasons, opened or used cosmetic products cannot normally be returned unless they are faulty, damaged, or incorrect.

Please contact us through our Contact Us page within 7 days of delivery.

To help us resolve the issue quickly, please include:

• Your order number
  
• A short description of the issue
  
• Photos of the product and packaging

Please contact us as soon as possible through our Contact Us page.

Include your order number and photos of the product you received.

Please contact us through our Contact Us page with your order number and details of the missing item.

We will investigate the matter and assist you as quickly as possible.

Once your return has been received and approved, your refund will be issued to your original payment method.

Please note that processing times may vary depending on your bank or payment provider.

Available payment methods are displayed during checkout.

Yes! All payments are processed through secure and encrypted payment providers to help protect your personal and payment information.

Write a clear and concise answer to guide your customers.

You can contact us through the Contact Us page on our website.

We aim to respond to all enquiries within 24 hours during business hours, Monday to Friday, excluding public holidays.

Yes! If you are interested in collaborating with LIORÉ, please select Collaboration in our contact form and include information about yourself and your social media channels.