Shipping & Delivery

Last updated: July 18, 2026

At LIORÉ, we are committed to providing a reliable, transparent, and professional delivery experience. This policy explains our shipping destinations, fulfilment process, processing times, delivery estimates, tracking, customs requirements, and procedures for delivery-related issues.

This Shipping & Delivery Policy applies to purchases made directly through the LIORÉ website.

Shipping Destinations

LIORÉ currently ships to all European Union countries, the United Kingdom, and the United States.

The delivery destinations available for a specific order will be displayed during checkout.

If a country or destination cannot be selected during checkout, we are currently unable to deliver that order to the location.

Shipping availability may depend on:

Product availability
Warehouse coverage
Carrier availability
Local restrictions
Customs requirements
Operational or logistical conditions

Fulfilment Locations

Orders may be fulfilled through trusted fulfilment partners and warehouses located in Europe or the United States.

The fulfilment location is selected based on:

The delivery destination
Product availability
Available carrier services
Operational and logistical efficiency

The warehouse used to fulfil an order does not change your contractual relationship with LIORÉ or affect your mandatory consumer rights.

Order Processing

Most orders are normally processed within 2 full business days, excluding weekends and public holidays.

Orders placed during weekends or public holidays will normally begin processing on the next business day.

Processing may take longer during:

Product launches
Promotional campaigns
Public holidays
Seasonal peak periods
Inventory checks
Periods of unusually high demand
Unexpected operational or fulfilment delays

Processing time is separate from delivery time.

Processing time refers to the period required to prepare, pack, and hand the order over to the shipping carrier.

Estimated Delivery Time

Estimated delivery is normally 3–5 business days after processing, excluding weekends and public holidays.

Delivery times may vary depending on:

The destination country
The fulfilment location
Product availability
The selected shipping service
Carrier operations
Customs processing
Local delivery conditions
Weather conditions
Public holidays
Periods of high demand

Delivery estimates are provided as guidance and are not guaranteed delivery dates unless a specific delivery date has been expressly agreed.

Where no different delivery period has been agreed, the order will be delivered within the period required by applicable law.

Shipping Costs

Any shipping charge collected by LIORÉ will be clearly displayed during checkout before you complete your purchase.

Shipping costs may depend on:

The delivery destination
Package size and weight
Available shipping services
The selected carrier
The applicable fulfilment arrangement

LIORÉ may occasionally offer:

Free shipping
Reduced shipping rates
Free shipping above a specified order value
Destination-specific shipping offers

Any conditions connected to a shipping offer will be displayed on the website or during checkout.

Order and Shipping Confirmation

After placing an order, you will receive an order confirmation containing the available order details.

Please check that the following information is correct:

Your full name
The products ordered
Product quantities
Shipping address
Contact information
Selected shipping method

Receiving an order confirmation does not mean that the order has been dispatched.

A separate shipping confirmation will normally be sent after the order has been processed and handed over to the carrier.

Tracking Your Order

Where tracking is available, your shipping confirmation will normally contain a tracking number or tracking link.

You may also check available shipment updates through our Track Your Order page.

Please allow up to 48 hours after receiving the shipping confirmation for tracking information to become active or update correctly.

Tracking information may occasionally:

Appear later than expected
Remain unchanged while the package moves between locations
Be displayed differently by individual carriers

A temporary lack of tracking updates does not necessarily mean that the package has been lost.

Split Shipments

Products from the same order may be shipped separately when:

They are fulfilled from different warehouses
Separate shipping improves product availability
Separate shipping improves delivery efficiency

This means:

You may receive more than one package
Packages may arrive on different dates
Separate tracking information may be provided

You will not be charged an additional shipping fee for a split shipment unless the cost was clearly disclosed and accepted during checkout.

A partially delivered order does not necessarily mean that an item is missing. Please review all available tracking information before reporting an incomplete delivery.

Customs, VAT, and Import Charges

Depending on the delivery destination, order value, fulfilment location, and applicable local regulations, an international shipment may be subject to:

Customs duties
Import VAT
Import taxes
Customs-clearance fees
Carrier-handling fees
Other charges imposed by government authorities

Where LIORÉ collects these charges during checkout, they will be included in the displayed order total.

Where the charges are not collected during checkout and local law permits them to be collected separately, you may be required to pay them directly to the shipping carrier or relevant authority.

Customs charges and decisions are generally controlled by local authorities or carriers and are outside LIORÉ’s direct control.

International shipments may be inspected or delayed during customs processing.

Accurate Delivery Information

You are responsible for providing complete and accurate delivery information during checkout.

This includes:

Full recipient name
Complete street address
Apartment, unit, or building number where applicable
Postal code
City
Country
Valid email address
Valid telephone number where requested

LIORÉ is not responsible for delays or failed deliveries caused solely by incorrect, incomplete, or outdated information provided by the customer.

This does not remove any responsibility LIORÉ may have where the issue was caused by us, our fulfilment partner, or a carrier acting on our behalf.

Address Changes

If you discover an error in your delivery address after placing an order, please contact us through our Contact Us form as soon as possible.

We cannot guarantee that an address can be changed after processing or fulfilment has begun.

An address change may no longer be possible after:

A shipping label has been created
The order has been packed
The carrier has received the package
The shipment is already in transit

Where permitted by applicable law, reasonable costs caused by incorrect customer-provided information may be charged or deducted from a refund.

Delivery Delays

Delivery delays may occur because of circumstances outside our reasonable control, including:

Customs processing
Carrier disruptions
Transportation problems
Severe weather
Natural disasters
Public holidays
Seasonal demand
Labour disputes
Government restrictions
Local delivery interruptions
Unexpected technical or operational issues

If your order is significantly delayed, please first check our Track Your Order page and then contact us if further assistance is required.

Nothing in this section limits any mandatory rights available where goods are not delivered within the agreed or legally required period.

Risk of Loss or Damage

Unless you independently select and arrange a carrier that was not offered by LIORÉ, the risk of loss or damage generally remains with LIORÉ until the goods have been physically delivered to you or to a person designated by you.

A shipping confirmation or tracking status showing that a package has been dispatched or is in transit does not by itself transfer the risk to you.

Delivery Attempts and Collection

Depending on the carrier and delivery destination, a package may be:

Delivered directly to the stated address
Left in an authorised safe location
Delivered to a collection point
Held for collection
Scheduled for redelivery

The carrier may contact you or provide instructions where additional information or action is required.

You are responsible for following reasonable collection or redelivery instructions provided by the carrier.

LIORÉ cannot guarantee that a carrier will make a specific number of delivery attempts.

Refused, Unclaimed, or Undeliverable Packages

A package may be returned if it:

Is refused by the recipient
Is not collected within the carrier’s collection period
Cannot be delivered because of incorrect or incomplete customer-provided information
Cannot be delivered after the carrier’s delivery attempts
Is rejected because required customer documentation or import charges were not provided

We will review the circumstances before deciding whether to issue a refund or arrange reshipment.

Where permitted by applicable law, reasonable costs relating to return shipping, carrier services, handling, import processing, or reshipping may be deducted from a refund or charged before reshipment.

No deduction will be made where the delivery failure was caused by LIORÉ, our fulfilment partner, or a carrier acting on our behalf.

Damaged, Incorrect, or Incomplete Deliveries

Please contact us as soon as reasonably possible if a package:

Arrives damaged
Contains the wrong product
Is missing one or more products
Appears to have been opened during transport
Has another significant delivery-related issue

Please provide:

Your full name
Your order number
A clear description of the issue
Clear photographs of the product
Photographs of the packaging and shipping label where relevant
Any available tracking information

Keep the product, shipping label, and all packaging until the matter has been reviewed and further instructions have been provided.

Depending on the circumstances and applicable law, an appropriate solution may include:

Repair
Replacement
Price reduction
Full or partial refund
Another remedy required by applicable law

For further information, please review our Returns & Refunds Policy.

Packages Marked as Delivered

If tracking shows that a package has been delivered but you cannot locate it, please:

Confirm that the delivery address is correct.
Check entrances, mailboxes, reception areas, authorised safe locations, and collection notices.
Ask household members or neighbours whether they accepted the package.
Contact the shipping carrier where appropriate.
If the package remains missing, submit a request through our Contact Us form.

A tracking status marked as “delivered” will be considered during the investigation, but it does not automatically remove any legal responsibility LIORÉ may have.

Lost or Significantly Delayed Packages

If tracking has not updated for an extended period or a shipment appears to be lost or significantly delayed, we may:

Contact the shipping carrier
Contact the fulfilment partner
Request additional information
Open a carrier investigation
Arrange a replacement
Issue a refund
Provide another suitable solution

The appropriate resolution will depend on the tracking information, delivery circumstances, carrier investigation, and applicable law.

Changes to This Policy

We may update this Shipping & Delivery Policy to reflect changes to:

Shipping destinations
Shipping carriers
Fulfilment arrangements
Processing times
Delivery services
Customs requirements
Business operations
Legal or regulatory obligations

The latest version will be published on this page.

The “Last updated” date at the top of this policy shows when it was most recently revised.

Statutory Consumer Rights

This Shipping & Delivery Policy does not exclude, restrict, or replace any mandatory consumer rights available under applicable law.

Where this policy conflicts with a mandatory legal requirement, the applicable legal requirement will take priority.